Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at phoscosmetics@yahoo.com.
Returned items must be sent to the following address:

Pharmacy M. Lempesi & SIA O.E.
28th October Street 8, Drosia - Chalkida, 34100
Tel: +30 22210-99739

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

If you have any questions about your return, feel free to contact us at phoscosmetics@yahoo.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom products (e.g. special orders or personalized items)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about a specific item.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging, and you’ll need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at phoscosmetics@yahoo.com.